FRequently asked questions
What is one token equivalent to?
One tasting token is equivalent to NZ$2 - most wineries have wines available for tasting for one token.
How many tokens do I need for one session of Winetopia?
Each entry ticket includes $10 worth of tasting tokens and more can be purchased at the Token Bank and the Information Desk during the event.
Is water available during the event?
Yes! Water is available free of charge from water stations around the event, at every winery stand and at the Information Desk.
Can I pay with cash or credit card during the event?
The official currency for Winetopia are tokens - 1 tasting is usually around 1-2 tokens. You can use cash or credit card to buy bottles/cases to take home, or purchase more tokens.
Can I refund my tokens?
We unfortunately do not offer refunds on tokens. Please do not go crazy and buy lots of tokens just before the end of the event. You can donate any you may have left over to our charity of choice (TBA).
Are the events wheelchair accessible?
Yes! Both Auckland and Wellington events are wheelchair accessible.
Is Winetopia child-friendly?
Winetopia is strictly an R18 event.
How long is a masterclass and do I need to buy tickets in advance?
All masterclass tickets must be purchased in advance alongside your GA/Premium entry ticket. A masterclass ticket alone will not get you into the event so please purchase an entry ticket too.
* COVID-19 SAFE EVENTING PRACTICES *
As event organisers and operators, we are regularly monitoring and staying up-to-date with guidance from the Ministry of Health around COVID-19.
Contact tracing - we are working with our ticketing partners - iTicket and Ticketmaster - to ensure all tickets can be traced at the time of purchase as well as have the NZ COVID Tracer QR code ready for attendees to scan when they arrive on the day.
Hygiene control - hand sanitiser will be available at all entry/exit points around the event as well as adequate hand washing facilities. All surfaces (such as tables, bar leaners) will be wiped down after each session while our food operators will also observe strict hygiene rules during the event.
For the safety and well-being of everyone at the event, if you are unwell leading up to the event and/or on the day, we ask that you please stay home.
In the event that Winetopia is postponed due to COVID-19 restrictions, all tickets purchased for the event will either be transferred to the new dates or refunded (excluding any booking, delivery or transaction fees)