Winetopia App Refund Policy

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Refunds are subject to a refund processing fee which is advised in advance of the event.

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Food vouchers, free credit, coin credit or other items included as part of your ticket bundle cannot be claimed as refunds before, during or after the event.

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Refunds must be applied for through the Winetopia App. Physical coins, tickets or any other type of currency cannot be claimed as refunds.

 

Refunds are processed after the event and may be applied for up to 10 days following the event. A refund application must be completed within 10 working days of the event’s conclusion.

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You are liable for any mistakes that you make in your refund application which may result in processing delays or if you enter an incorrect bank account number, no refund payment may be made.

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We recommend that you apply for a refund as soon as the event finishes. After the refund period is finished, refunds will no longer be accepted.

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Refund payments are processed weekly after the conclusion of the event.

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Refunds can take up to 10 days to process. If you have been waiting for your refund for more than 10 working days since your refund application, please contact us at tech@lemongrassproductions.co.nz with your full name and the email address you have used to buy tickets and register the Winetopia App.